18' SHADE RV CANOPY SYSTEM

At the front of the RV, measure to the transition point of the flat surface to where the curvature begins (and the rubber roof liner ends). If the width of the RV starts to narrow in the front, then only measure the rooftop portion of constant, uniform width. The back of the RV is usually more "squared-off" instead of curved. Therefore the flat rooftop surface is more easily defined for measuring. If the back of the RV has a ladder then only measure to the ladder.

Our product can sometimes be made to order, depending on our available stock. Thus, your order may take additional time to prepare. Once shipped your product should arrive within 10 business days.

 

**THIS IS ONLY OUR SHADE RV CANOPY. ACTUAL RV IS NOT INCLUDED.**

Shade RV provides 95% Ultraviolet (UV) protection to the top of your RV to include caulking and plastic vent covers. This product uses a strong, HDPE fabric that won't rot or absorb moisture. It is made from monofilament yarn and tape that features a unique lock-stitch pattern to provide a stable fabric and excellent levels of UV protection.

Money-Back Guarantee

If you receive a product with any manufacturer defects or if we shipped you an incorrect size from what you ordered, Shade RV guarantees the following:

• 100% refund of the product including return shipping (reference Return Shipping for requirements)

• -or- Shade RV will pay for the return shipping of the damaged or incorrectly sized product, replace the unit, and ship back a new unit to the customer for free.

Return Shipping

When shipping your canopy back to our factory, please follow these steps:

1. You may use any acceptable postal service (UPS, FedEx, etc). 

2. Remove fiberglass rods from canopy. Rods may be kept, disposed of, or recycled.

3. Fold up canopy and all provided accessories, and place in shipping box. Be sure to include your order number in the box.

4. Ship back to Shade RV’s factory. The shipping address is 9179 Shadow Creek Lane, Converse, TX 78109.

Return Policy

In the scenario where a customer is unhappy with the product for any reason, a return of the product can be made by following these conditions:

1. Customer follows the Return Shipping guidelines.

2. Customer pays to box and ship the product back to Shade RV’s factory via any acceptable postal service (UPS, FedEx, etc). Removing the fiberglass should substantially decrease the cost to ship the canopy and accessories back to our factory. Shade RV’s shipping address is 9179 Shadow Creek Lane, Converse, TX 78109.

3. Upon receipt of the canopy and accessories at our factory, we will inspect the unit for any damages. If the canopy and accessories are found to be undamaged, a refund will be processed for the cost of the canopy ordered, minus a 25% customized-product restocking fee. The S&H fee of the initial order will not be refunded.

This return policy does not cover returns due to the customer incorrectly measuring and ordering the wrong size canopy. If a customer receives the size canopy that they ordered and the unit is free of manufacturer defects, then the customer is liable for any returns and changes in canopy size.