Return Policy and Procedure

Money-Back Guarantee:

If you receive a product with any manufacturer defects or if we shipped you an incorrect size from what you ordered, Shade RV guarantees the following:

  • 100% refund of the product including return shipping (reference Return Shipping for requirements)

  • -or- Shade RV will pay for the return shipping of the damaged or incorrectly sized product, replace the unit, and ship back a new unit to the customer for free.

 

Return Shipping:

When shipping your canopy back to our factory, please follow these steps:

  1. You may use any acceptable postal service (UPS, FedEx, etc). 

  2. Remove fiberglass rods from canopy. Rods may be kept, disposed of, or recycled.

  3. Fold up canopy and all provided accessories, and place in shipping box. Be sure to include your order number in the box.

  4. Ship back to Shade RV’s factory. The shipping address is 9179 Shadow Creek Lane, Converse, TX 78109.

 

Return Policy:

In the scenario where a customer is unhappy with the product for any reason, a return of the product can be made by following these conditions:

  1. Customer follows the Return Shipping guidelines.

  2. Customer pays to box and ship the product back to Shade RV’s factory via any acceptable postal service (UPS, FedEx, etc). Removing the fiberglass should substantially decrease the cost to ship the canopy and accessories back to our factory. Shade RV’s shipping address is 9179 Shadow Creek Lane, Converse, TX 78109.

  3. Upon receipt of the canopy and accessories at our factory, we will inspect the unit for any damages. If the canopy and accessories are found to be undamaged, a refund will be processed for the cost of the canopy ordered, minus a 25% customized-product restocking fee. The S&H fee of the initial order will not be refunded.

 

This return policy does not cover returns due to the customer incorrectly measuring and ordering the wrong size canopy. If a customer receives the size canopy that they ordered and the unit is free of manufacturer defects, then the customer is liable for any returns and changes in canopy size.